If you need help or questions about Kentucky Level Of Care System (KLOCS). Please contact Customer Service at 855-326-4650 (After the DMS welcome message plays, press "2" then “4” to be transferred directly to the KLOCS Contact Center). Customer Service is available Monday - Friday, 8 A.M. to 5 P.M. Eastern Time. Our online system is currently down for maintenance. We are working to make the system available as soon as possible. Your participation and satisfaction is important to us. Thank you for your patience.